1. What should I do if my group has not yet rescheduled our tour?

Rest assured, there is nothing you need to do now. Given the circumstances, it may take your Group Leader some time to work through the details of setting up a new tour. We recommend you stay in communication with your Group Leader on next steps.

2. How is EF handling the financial impact of the pandemic on the travel industry?

By operating as we always have: with our sole focus on creating the best possible experiences for our customers. Through 55+ years of careful management, our wide portfolio of educational products, and our team of 55,000 around the world we have a strong foundation and we are built for a strong future. Our company is family-owned and has been successfully navigating world events for decades. We simply don’t have distractions like obligations to investors, creditors or banks, which means our entire global team can continue to dedicate themselves to delivering life-changing experiences and exceeding customer expectations, even in the most challenging times.

3. What are my refund options? 

We know that the decision to travel is a very personal one. That’s why we have amended our policies so that you can elect to take a Future Travel Voucher even if your group chooses a different option (such as rescheduling the tour for a date that does not work with your schedule, or decides to cancel the tour).

Should a Future Travel Voucher not work for you, you can cancel with the standard cancellation terms as outlined in the  Booking Conditions. Depending on the date that you notified us of your decision to cancel your tour, you may be entitled to a refund from EF. If you purchased insurance, you may be able to make an insurance claim 

4. How can I feel confident enrolling on an EF tour now?

We’ve updated our cancellation policy to offer additional flexibility for customers planning tours in 2022. Read about our risk-free enrolment period and the other programs we’ve developed to help protect your travel investment in our Help Centre.

5. How can I feel confident about my investment if COVID-19 is still an issue next year?

If COVID-19 is still an issue next year, we plan to extend our Peace of Mind Program to impacted customers. As the situation evolves, we’re also continuing to adapt and enhance our policies to meet the changing needs of our customers. Read our most updated policies here.

6. What is an EF Future Travel Voucher?

A Future Travel Voucher is issued in the amount of all monies paid by a traveller for their originally scheduled tour, including the $199 non-refundable deposit and less additional non-refundable fees. Future Travel Vouchers may be used towards travel programs from a variety of EF products, and we have program options tailored to graduating students, high school students, grades 6–8, educators, parents, and adult travellers. 

 

Future Travel Vouchers can also be gifted or resold and are transferable to immediate family members and to students or faculty in the same school district as the traveller to which they are issued. Your Future Travel Voucher is valid through September 30, 2022. To view complete details on all of the ways to redeem your voucher, visit our Future Travel Voucher collection