General COVID-19 Safe Traveller Agreement FAQs

Who should complete the COVID-19 Safe Traveller Agreement?

Travellers who are 18 and older can complete the form themselves, but any traveller under the age of 18 needs a parent or guardian to complete it for them. A Group Leader cannot complete the form on behalf of a traveller, regardless of the traveller’s age.

What happens if a traveller does not complete the COVID-19 Safe Traveller Agreement?

If a traveller does not have a completed COVID-19 Safe Traveller Agreement by 72 hours prior to the departure of their flight, they will not be permitted to travel. Their flight reservation will be automatically cancelled, and they may contact EF for a Future Travel Voucher for the full amount of money paid toward their tour.

What happens if a traveller completes the COVID-19 Safe Traveller Agreement at 30 to 0 days prior to departure, then something changes and they can no longer confirm all the points on the form closer to departure?

If a traveller can no longer attest that every point on the form is true, they must immediately call the Traveller Support team. They will not be permitted to travel and will be issued a Future Travel Voucher for the full amount of money paid toward their tour.

Pre-Departure COVID-19 Testing FAQs

Who is responsible for securing and paying for the pre-tour PCR COVID-19 test?

Travellers are responsible for securing and paying for their own testing pre-tour.

How much does a PCR COVID-19 test cost and how long does it take to get results?

The cost of a PCR COVID-19 test ranges by location. In some areas there is free community PCR testing, and in others the pricing can range significantly. The timing of test results also ranges widely—it is important for travellers to understand the timeline with which the testing type they select will return results.

Can a traveller satisfy the pre-tour testing requirement with an antigen COVID-19 test?

No. Currently, this requirement must be met with a PCR test.

Does a traveller need to send EF Educational Tours proof of their negative test pre-tour?

No. Travellers should not send EF proof of their negative test. However, travellers must be prepared to show the results of the test to any other parties that require them on tour including, but not limited to, airlines and other suppliers. The traveller should carry their test results with them for the entire duration of the tour program and it is recommended they make a copy. When the traveller signs the COVID-19 Safe Traveller Agreement, they confirm that they will attain a negative COVID-19 test within 72 hours of their flight departing for tour.

What is a “proof of recovery” from a medical professional?

“Proof of recovery” includes paper or electronic copies of a traveller’s positive COVID-19 test result and a signed letter on official letterhead that contains the name, address, and phone number of a licensed healthcare provider or public health official, stating that they have been cleared to end isolation and therefore can travel. A letter that states that they have been cleared to end isolation to return to work or school is also acceptable. The letter does not have to specifically mention travel. The letter must be dated no more than 90 days prior to the date of travel.

What happens if a traveller gets a positive test result from their COVID-19 test within 72 hours of their departure for their tour?

A traveller who receives a positive COVID-19 test within 72 hours prior to departure may not travel on their tour. They must immediately call Traveller Support who will cancel their tour and issue the traveller a Future Travel Voucher for the full amount of money paid toward their tour.

If a traveller has purchased The Global Protection Plan through EF, will insurance provide coverage if a traveller gets a positive test result within 72 hours of their departure for their tour?

The Global Travel Protection Plan, underwritten by Chubb Insurance, does not include coverage for COVID-19. Travellers should look for additional insurance if they would like this type of coverage. In the event someone does test positive for COVID-19 prior to tour, EF will issue this traveller a Future Travel Voucher for the full amount of money paid toward their tour.

What if a traveller has a religious, medical, or other reason that they indicate they cannot get a test?

All travellers must satisfy this testing requirement before tour.

Will travellers need to show proof of their negative test results or proof of vaccination during their tour?

While EF is not collecting negative test results or proof of vaccination, travellers should be prepared to provide this proof while on tour, as some suppliers and activities require them for entry. This underscores the importance of travellers carrying their test results and proof of vaccination with them throughout the entire duration of the tour.

Pre-Departure COVID-19 Exposure FAQs

What is the definition of “close contact”?

“Close contact” is defined by Public Health Canada as being within 2 metres of an individual who has tested positive for COVID-19, regardless of whether one or both people were wearing masks.

What are the requirements a traveller must meet if they are aware that they were in close contact with a person diagnosed with COVID-19 within 14 days of their tour departure date?

Travellers must meet one or more of the following requirements:

  • If they remain symptom free AND it has been more than 10 days since the exposure
  • If they remain symptom free AND they receive a negative COVID-19 PCR test taken after day 5 since exposure AND it’s been 7 days since exposure
  • If they have been fully vaccinated (received both shots AND passed a waiting period of two weeks since the second shot) within the last three months
  • If they have had, and recovered from, COVID-19 in the last three months, AND have not developed any symptoms since their close contact

Pre-Departure Symptoms FAQs

Will EF require that a traveller’s temperatures be taken at the airport prior to departure?

No, not at this time. Travellers are required to monitor their own health, paying specific attention to the development of any symptoms associated with COVID-19. While EF is not requiring this, it may be a requirement from specific suppliers on the tour program including airlines, hotels, restaurants, etc.

What happens if a traveller has symptoms associated with COVID-19 in the 72 hours prior to departure and/or on the day of departure, and/or at the airport prior to departure?

A traveller with symptoms associated with COVID-19 in any of these periods may not travel on their tour. They must immediately call the Traveller Support Team at which point their tour will be cancelled and the traveller will be issued a Future Travel Voucher for the full amount of money paid toward their tour.

If a traveller has purchased The Global Protection Plan through EF, will it provide coverage if a traveller cancels their tour due to the development of symptoms prior to departure for their tour?

The Global Travel Protection Plan, underwritten by Chubb Insurance, does not include coverage for COVID-19. Travellers should look for additional insurance if they would like this type of coverage. In the event someone does test positive for COVID-19 prior to tour, EF will issue this traveller a Future Travel Voucher for the full amount of money paid toward their tour.

EF Educational Tours and Local Regulations on Tour FAQs

What happens if a traveller refuses to follow EF and/or local guidelines while on tour?

In addition to being subject to local penalties for the failure to follow local regulations (which may include measures like fines, tickets, imprisonment, etc.), if there are multiple instances of a traveller refusing to follow EF’s guidelines or local regulations, they will be removed from the tour and sent home at their own expense.

Wearing a Mask on Tour FAQs

What kind of mask is acceptable on tour?

The masks that are acceptable for tour follow the Public Health Canada mask guidance.

What is acceptable:

  • Medical procedure masks
  • Masks that fit properly (snugly around the nose and chin with no large gaps around the side of the face)
  • Masks made with breathable fabric (such as cotton)
  • Masks made with tightly woven fabric (i.e., fabrics that do not let light pass through when held up to a light source)
  • Masks with two or three layers
  • Masks with inner filter pockets


What is NOT acceptable:
  • Masks that do not fit properly (large gaps, too loose or too tight)
  • Masks made from materials that are hard to breathe through (such as plastic or leather)
  • Masks made from fabric that is loosely woven or knitted, such as fabrics that light pass through
  • Masks with one layer
  • Masks with exhalation valves or vents
  • Wearing a scarf or ski mask

How many masks should a traveller bring with them on tour?

While facilities to wash cloth masks may be available throughout tour, travellers should plan to bring enough cloth or disposable masks to use throughout their entire time on tour, without relying on the ability to wash them.

What happens if, before their program, a traveller decides they are not comfortable complying with a mask requirement on tour?

As a reminder, all groups and individuals have the ability to cancel and enact EF’s COVID Peace of Mind Program if it’s at least 45 days prior to their tour’s departure.

If a traveller is wearing a mask, do they still need to socially distance?

Yes. A mask is not a replacement for social distancing, and all travellers should plan to socially distance as much as possible while on tour.

What happens if a traveller refuses to wear a mask on tour when required?

They will not be permitted to participate in any tour activities until they are wearing an acceptable mask. If there are multiple instances of a traveller refusing to wear a mask when required, they will be removed from the tour and sent home at their own expense.

Does a traveller need to wear a mask on tour, when required, if they have been fully vaccinated and/or have recovered from COVID-19 within the last three months?

Yes. While on tour, all travellers must wear a mask when required, and must wear a mask at all times while on their group’s private motorcoach.

Health on Tour FAQs

What symptoms are associated with COVID-19 that need to be checked daily when a traveller is on tour?

Currently, Public Health Canada indicates that people with COVID-19 have had a wide array of symptoms reported—ranging from mild symptoms to severe illness. Symptoms include:

  • New or worsening cough
  • Shortness of breath of difficulty breathing
  • Temperature equal or over 38 degrees Celsius
  • Feeling feverish
  • Chills
  • Muscle or body aches
  • New loss of smell or taste
  • Headache
  • Gastrointestinal symptoms (abdominal pain, diarrhea, vomiting)
  • Feeling very unwell

Will EF require that traveller’s temperatures be taken on a daily basis while on tour?

No, not at this time. Travellers are required to monitor their own health on a daily basis, paying specific attention to the development of any symptoms associated with COVID-19. While EF is not requiring temperature checks, there may be a requirement from specific suppliers on the tour, including airlines, hotels, restaurants, etc.

What happens if a traveller develops any of the symptoms associated with COVID-19 while on tour?

If a traveller has any symptoms associated with COVID-19, they should immediately contact their Tour Director and should not participate (at minimum) in that day’s tour activities. Depending on the situation, the traveller may be required to visit with a doctor, take a COVID-19 test, and/or quarantine in their hotel room. Additionally, we will follow all local public health guidelines in this scenario which may involve a required visit with a doctor, a COVID-19 test, and/or a quarantine period.

If a traveller wants or needs to get a test for COVID-19 on tour due to the development of symptoms, or due to being exposed to a person diagnosed with COVID-19, who pays for the test?

In the scenario where a traveller has symptoms or is known to have been in close contact on tour with an individual who has tested positive for COVID-19, EF will pay for the test on tour.

If a traveller has to miss a day or days of tour because they have symptoms associated with COVID-19, will they get a refund for missed days of tour?

The Global Travel Protection Plan, underwritten by Chubb Insurance, does not include coverage for COVID-19. Travellers should look for additional insurance if they would like this type of coverage. EF is also not issuing refunds for missed days of tour for symptoms associated with COVID-19.

Quarantine and/or Isolation on Tour FAQs

What happens to the individual traveller who tests positive for COVID-19?

The individual traveller who tests positive for COVID-19 will be isolated according to, at minimum, local public health guidelines. Generally speaking, travellers should expect to stay in their hotel rooms (likely in a single room) and food will be delivered to the hotel rooms. Travellers who need medical attention due to contracting COVID-19 will be connected with local medical professionals. This may involve bringing a medical professional to the hotel or bringing the traveller to a local medical facility, depending on the location and nature of the situation.

How long will the isolation period last on tour for the individual traveller who tests positive for COVID-19?

The duration of isolation due to a positive test for COVID-19 varies slightly from location to location and depends on the specific scenario. As a point of reference, currently Public Health Canada’s recommendation for an isolation period is a minimum of 10 days from receiving a positive test for COVID-19. To leave isolation, a traveller must meet certain requirements including (but not limited to) remaining symptom-free or (if symptomatic) the significant reduction of symptoms for a period of time (i.e. no fever, etc.).

Who pays for the hotels and meals during the isolation period?

According to the COVID Care Promise, EF will provide for hotels and meals during the quarantine or isolation period. See the COVID Care Promise for terms.

Does insurance pay for medical care needed due to contracting COVID-19?

The Global Travel Protection Plan, underwritten by Chubb Insurance, does not include coverage for COVID-19. Travellers should look for additional insurance if they would like this type of coverage.

Will a traveller get a refund for missed days of tour during an isolation period?

According to the COVID Care Promise, a traveller will get a future travel voucher if they need to interrupt their tour due to an on-tour isolation. See the COVID Care Promise for details and terms of the voucher.

How long will the group have to quarantine after the individual traveller gets a positive test?

The duration of a quarantine based on exposure varies slightly from location to location and depends on the specifics of the scenario. As a point of reference, currently Public Health Canada’s recommendation for a quarantine ranges from 7 to 14 days. The duration of the quarantine ultimately depends on a combination of factors like exposure timeframe, symptoms, and testing. Generally speaking, most countries’ public health entities recommend/require a quarantine period within this range.

Does a traveller need to quarantine if they have been fully vaccinated (received both shots, and it has been at least two weeks since the second shot) and/or has recovered from COVID-19 in the last 3 months?

If a traveller satisfies specific requirements related to their vaccine and/or having recovered from COVID-19 in the 3 months prior to tour, there may be exceptions made to the quarantine requirement, depending on local guidelines. These situations will be evaluated and directed by trained contact tracers.

Will a traveller need to get tested if someone else on their bus tests positive for COVID-19?

Yes – if one tour member tests positive for COVID-19, all members of the bus will need to be tested for COVID-19. The timing of the testing may vary based on local public health guidance. In the scenario that a traveler has symptoms or is known to have been in close contact on tour with an individual who has tested positive for COVID-19, EF will pay for the on-tour test. There may be exceptions to the testing requirement for travellers who have been fully vaccinated and/or have proof of recovery.

Who pays for the hotels and meals during the quarantine period?

According to the COVID Care Promise, EF will provide for hotels and meals during the quarantine or isolation period. See the COVID Care Promise for terms.

Does a traveller get a refund for missed days of tour during the quarantine period?

According to the COVID Care Promise, a traveller will get a future travel voucher if they need to interrupt their tour due to an on-tour quarantine. See the COVID Care Promise for details and terms of the voucher.

What if the quarantine or isolation duration causes travellers to miss their originally scheduled return flight?

Upon beginning the quarantine or isolation period, our travel team will proactively re-book the full group’s return flight considering the minimum quarantine or isolation period. Additionally, if a traveller is unable to leave quarantine at the originally scheduled time, our travel team will book the rebooked flight out further at no additional cost to the traveller.

What would cause a quarantine period to be extended beyond the minimum required period?

Different factors may require the extension of a quarantine, including (but not limited to) further positive COVID-19 test results, development of symptoms, specific public health guidance, etc.

What if a traveller does not want to quarantine due to possible exposure to COVID-19 while on tour?

We require travellers to follow local public health guidance related to quarantining due to possible exposure to COVID-19. We will do everything possible to facilitate the quarantine period including hotel booking, changing flights, etc., and will inform the group of their requirement to quarantine.

Will the group be told that EF has been made aware of an individual who’s interacted with the tour group, but is not in the group (e.g. a hotel staff member, restaurant server, etc.), and has tested positive for COVID-19?

Possibly. If, through contact tracing, it’s been determined that this individual who has tested positive was in close contact with any tour group members, the group will be informed and may need to quarantine, according to the local public health guidance.

Pre-Return COVID-19 Testing FAQs [international tours only]

Who is responsible for finding, facilitating, and paying for the COVID-19 test and hotel quarantine required by the Government of Canada for re-entry into Canada from another country?

EF will support finding testing locations at the destination prior to return to Canada. Travellers will be responsible for paying for any COVID-19 tests required prior to return and will be additionally responsible for booking and paying for any quarantine arrangements required by the Government of Canada.

What happens if a tour group member tests positive for COVID-19 as a result of the test required by Public Health Canada for re-entry into Canada from another country?

The individual who tests positive must isolate and the full tour group must quarantine in this scenario (see this section for isolation and quarantine details).

What is a “proof of recovery” from a medical professional?

Proof of recovery includes paper or electronic copies of a traveller’s positive COVID-19 test result and a signed letter on official letterhead that contains the name, address, and phone number of a licensed healthcare provider or public health official, stating that they have been cleared to end isolation and therefore can travel. A letter that states that they have been cleared to end isolation to return to work or school is also acceptable. The letter does not have to specifically mention travel. The letter must be dated no more than 90 days prior to the date of travel.

Post-Tour Advisories and Guidelines FAQs

If federal, provincial, and/or local travel guidelines require or recommend a traveller to quarantine upon return home from international travel, will EF pay for missed days of work or a substitute teacher if applicable?

No. EF also will not pay for quarantine costs, missed days of work, substitute teachers, etc., if EF informs a traveller that they have been exposed to COVID-19 on tour.

Post-Tour COVID-19 Diagnoses FAQs

How will EF let a traveller know if someone they were traveling with is diagnosed with COVID-19?

When made aware that a member of the tour group has developed symptoms or is diagnosed with COVID-19 within a 14-day period of tour, EF will conduct contact tracing to understand if the rest of the individuals in the tour group must be informed and advised to quarantine and get a COVID-19 test based on the exposure timeframe. EF will not release the identity of the individual who has tested positive for COVID-19.